Health Information Management Department Services Survey

Professional Practice Activities (PPA) are activities designed to expose you to real, sometimes virtual, professional/healthcare practices. For students enrolled in the Health Information Technology Program, PPAs are a required part of the curriculum mandated by the American Health Information Management Association (AHIMA).


Upon completion of this activity, the student should be able to:

  • Analyze and explain the QI survey results.
  • Use critical thinking and problem solving skills to identify the steps required to investigate concerns and improve HIM Department Services.
  • Demonstrate an ability to use management principles, techniques and tools in the operation of the HIM Department.’


  1. Read the following file case study. Review the survey results in Table 1. (Source: AOE Case Study Manual)
  1. Answer the following questions based on the information in the case study. Analyze and explain the survey results using both numbers and words, and be specific.
    1. What do the survey results show? Analyze and explain the survey results using both numbers and words, and be specific.
    1. Brainstorm. What reasons could explain these results?
    1. Which survey item area of concern should be addressed first? Why?
    1. Using critical thinking and problem solving skills, identify steps the director should take to investigate concerns and improve department services. Recommend several solutions specifically addressing the survey problem areas.


This activity will be evaluated based on your ability to:

  • Analyze and explain the survey results.
  • Prioritize the areas of concern.
  • Use critical thinking and problem solving skills to identify the steps to be taken to investigate and improve department services and recommend solutions.
  • Professionally present your analysis.

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